The Seller is liable to the Consumer and the Entrepreneur acting in the consumer capacity for the compliance of the goods with the concluded Sales contract, to the extent specified in the Civil
W przypadku stwierdzenia niezgodności towaru z umową przed upływem okresu odpowiedzialności Sprzedawcy, tj. 2 lat od wydania Towaru, Konsument lub Przedsiębiorca na prawach konsumenta zobowiązany jest zawiadomić Sprzedawcę o zaistniałej sytuacji, wedle wyboru pomiędzy:
2.1 poprzez wypełnienie formularza reklamacyjnego dostępnego on-line;
2.2 wysyłając lub dostarczając osobiście zawiadomienie na adres pocztowy;
2.3 wysyłając zawiadomienie na adres e-mail;
2.4 ustnie do protokołu w lokalu przedsiębiorcy;
The Consumer or Entrepreneur acting in consumer capacity may, for the purpose of notification,
use the template of notification that constitutes an Appendix to the Terms of Service. Both
Consumer and Entrepreneur acting in consumer capacity may, however, submit any other
unambiguous notification that contains at least: name and surname of one who makes the
complaint, the demand of the person making the complaint, the date of filing in the complaint,
handwritten signature of the person making the complaint. If the notification is made via e-mail,
it should also contain the consent to process the complaining party's e-mail.
In order to enable the Seller to hear the complaint, the Consumer or Entrepreneur acting in
consumer capacity is obliged to send the Goods that the complaint pertains to back to the
Seller's mailing address, or to release them to the Seller or person authorized by the Seller to
collect the Goods, without undue delay.
If the Seller accepts the complaint, he reimburses the Purchaser for the costs of sending the
Goods back to the Seller.
If the Goods are not in compliance with the Sales contract, the Purchaser may demand either
lowering of the price or to terminate the contract, unless the Seller promptly and without undue
inconvenience for the Purchaser, replaces the faulty Goods with Goods free of flaws or will
remove the flaw.
The restriction stated in Section 6 above does not apply if the Goods have already been replaced
or repaired by the Seller, or the Seller has not make good on the obligation to replace the flawed
Goods with Goods free of flaws.
The lowered price should be in such a proportion to the price stated in the Sales contract as the
value of the faulty Goods is proportional to the value of the Goods free of faults.
The Consumer or Entrepreneur acting in consumer capacity may, in lieu of the manner of
removing of the flaw proposed by the Seller, demand the replacement of the faulty Goods with
Goods free of flaws, or to demand removal of flaws in lieu of replacement of the Goods, unless
the manner of causing the Goods to compliance with the Sales contract chosen by the Purchaser
is impossible or would cause excessive costs when compared to the manner proposed by the
Seller. When evaluating the excessiveness of costs, the value of the Goods in compliance with the
Sales contract, the kind and degree of the detected incompliance are taken into consideration;
the inconveniences that the Consumer or Entrepreneur acting in consumer capacity may be in
danger of by use of the manner of satisfying their claim other than one demanded by them.
The Purchaser cannot terminate the Sales contract if the fault is insignificant.
The Consumer or Entrepreneur acting in consumer capacity may access extrajudicial procedures
for hearing the complaints and appeals regardless of the pending complaint procedures.
In case a complaint filed in by a Consumer or Entrepreneur acting in consumer capacity is not
accepted by the Seller, they may request mediation or a settlement of the dispute by a court of
In case a complaint is not accepted by the Seller, an avenue for an extrajudicial settlement of the
disputes pertaining to the Sales contracts concluded online between an entrepreneur and
consumers and entrepreneurs at a EU level, via the ODR Platform that constitutes an access point
for consumers and entrepreneurs wishing to extra-judicially settle disputes that are governed by
the Regulation (EU) of the European Parliament and of the Council of 21st May 2013 No
524/2013. The ODR Platform at http://ec.europa.eu/consumers/odr is an interactive webpage
that may be accessed free of charge in all official languages of the European Union institutions.
Return of the Goods and right to terminate the contract
Konsumentowi i przedsiębiorcy na prawach konsumenta przysługuje prawo The Consumer and Entrepreneur acting in consumer capacity has the right to terminate the
contract concluded at a distance within 14 days without any requirement to state the reasons
and free of charge. powodów i bez ponoszenia żadnych kosztów.
The deadline is pending since the day the Customer or Entrepreneur acting in consumer capacity
or a third party other than the carrier and named by the Consumer or Entrepreneur acting in
consumer capacity has acquired the physical possession of the Goods.
The Consumer or Entrepreneur acting in consumer capacity is required to notify the Seller before
lapsing of the 14-day period about their decision in that regard.
The Consumer's or Entrepreneur acting in consumer capacity's statement does not require any
particular form. It is sufficient to use a termination of contract sample form that constitutes an
Appendix to the Terms of Service or making any statement that is unambiguous in its contents.
It is presumed that the deadline to terminate the contract has been met when the Consumer or
Entrepreneur acting in consumer capacity has sent the statement on termination of the contract
before the lapse of the deadline. The burden of proof in this regard rests with the Consumer or
Entrepreneur acting in consumer capacity.
In case of termination of the contract, the Seller returns, without an undue delay, all sums
received from the Consumer or Entrepreneur acting in consumer capacity, not later than within
14 days pending since he was notified about the Consumer's or Entrepreneur acting in consumer
capacity's decision to terminate the contract. The refund also encompasses the shipping costs
incurred by the Purchaser; however, the refund in this regard is limited to the cost of the
cheapest ordinary method of the delivery of the Goods.
The Seller may withhold the refund until he receives the Goods or the Consumer or Entrepreneur
acting in consumer capacity provides a proof of having the Goods shipped.
The Seller makes the refund via the same payment method as was used by the Consumer or
Entrepreneur acting in consumer capacity, unless they explicitly consented to a different
payment method that does not incur any expenses on their part.
The Consumer or Entrepreneur acting in consumer capacity who has terminated the contract is
obligated to return the Goods by shipping or to return them to the Seller or a person duly
authorized by the Seller without an undue delay, not later than within 14 days pending since the
day on which they notified the Seller about their decision to terminate the contract. The deadline
is presumed to have been met if the Consumer or Entrepreneur acting in consumer capacity
ships the Goods before the lapse of the deadline.
The returned Goods are to be in an unaltered condition, unless the alternation was necessary
within the bounds of proper familiarization with the Goods. The Consumer or Entrepreneur
acting in consumer capacity is liable for the diminished value of the Goods caused by its use
exceeding the bounds imposed by the necessity to ascertain the nature, features and functioning
of the Goods. The Consumer or Entrepreneur acting in consumer capacity is liable for the
diminished value of the Goods that has occurred since they have acquired the physical
possession of the Goods or since a third party other than the deliverer and appointed by the
Consumer or Entrepreneur acting in consumer capacity has acquired the physical possession of
the Goods, as well as for the diminished value of the Goods resulting from the improper use of
said Goods in a degree greater than necessary for ascertaining the nature, properties or
functioning of the Goods.
In case the nature of the Goods prevents it from being shipped via the postal services, the
information pertaining to the means of delivery and costs of the return of the Goods are listed in
the Goods description at the webpage of the Online Store.
Prawo do odstąpienia od Umowy Sprzedaży nie przysługuje Konsumentowi lub Przedsiębiorcy na prawach konsumenta w odniesieniu do Umowy:
12.1 w której przedmiotem świadczenia jest rzecz nieprefabrykowana, wyprodukowana według specyfikacji konsumenta lub Przedsiębiorcy na prawach konsumenta albo służąca zaspokojeniu jego zindywidualizowanych potrzeb;
12.2 o świadczenie usług, jeżeli Sprzedawca wykonał w pełni usługę za wyraźną zgodą Konsumenta lub Przedsiębiorcy na prawach konsumenta, który został poinformowany przed rozpoczęciem świadczenia, że po jego spełnieniu przez Sprzedawcę utraci prawo do odstąpienia od Umowy;
12.3 w której przedmiotem świadczenia są rzeczy, które po dostarczeniu ze względu na swój charakter zostają nierozłącznie połączone z innymi rzeczami